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Job Title: Business Operations Manager

Company: Financial Market Data Provider

Corporate Title: Flexible Salary Range: Competitive Package
Location: Singapore Date Open: Nov 2019

Responsibilities / Duties:

  • As part of the Asia Business Operations Team, the Manager plays a critical role in the success of the Asia region. 
  • The Manager requires a combination of Salesforce and Tableau knowledge, operational expertise, and influencing skills to assist the Sales and Account Management team in hitting their targets.
  • Working in a fast-paced environment, the Manager will strike a balance between influencing the desired behaviors whilst enforcing good discipline when required.
  • The Manager must also be aware of the dynamics of a sales and business environment.
  • Being a source of positive energy with a committed and enthusiastic “can-do” attitude
  • High degree of personal motivation to thrive and proactively deliver results without the need for close supervision
  • Ability to influence at all levels, both in person and remotely
  • Preparedness to coach the knowledge and disciplines required for the business to meet its targets and goals
  • Ability to think critically, analyse complex data and translate the results into actionable deliverable, messages and reports
  • A pragmatic but detailed execution focus with the ability to operate under time pressure and deliver ‘right first time’ information
  • Ability to prioritize whilst managing multiple activities
  • Salesforce Administration – User management, creation and maintenance of custom reports, dashboards, campaigns and pre-pipeline management
  • Tableau – Development and management of custom Tableau dashboards
  • Process Expertise – Subject Matter Expert (SME) for sales process, issue escalation and resolution. Provision of high-level end-to-end sales process and advice on best practice
  • Data Management – Cleanup and maintenance of account data, lead, opportunity and contact records in Salesforce
  • Reporting – Ownership of regular and ad-hoc reporting requests

Requirements / Qualifications:

  • Established analytical skills and sound business acumen
  • Strong organisational and project management skills
  • Superior presentation and articulation skills as well as effective written and verbal communication
  • Expertise in data analytics, Salesforce and key BI tools such as Tableau