Share this:
  • E-Mail
  • Facebook
  • Twitter
  • Linkedin
Apply Now

Job Title: Application Support Analyst – Oracle Fusion

Company: Large Commercial Bank

Corporate Title: Flexible Salary Range: Competitive Package
Location: Cambodia Date Open: June 2019

Responsibilities / Duties:

Applications Support
  • Ensure that applications support services are provided in a timely, efficient and effective manner to the bank 
  • Provide point of contact for application support issues, prioritising requests and providing clear communication and response to times 
  • Monitor progress of requests for support and ensure users are kept informed. 
  • Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds 
  • Coordinate with team members within the Application Support team on raised incidents, problems and bug fixes. 
  • Coordinate on the delivery of applications support services from third party suppliers and identify any problems and ensure these are dealt with expeditiously. 
  • Deal promptly and effectively with any issues with applications vendors and suppliers. 
  • Ensure appropriate documentation in relation to the application environment is always current and available. 
  • Provide the level of internal support necessary and expected in line with agreements with business units 
Relationship management and support
  • Work collaboratively and effectively with all parts of the IT organisation, to ensure effective identification and evaluation of application and systems support needs. 
  • Work productively with external providers to ensure they are fully apprised of the banks applications support needs, expectations and delivery requirements. 
  • Anticipate, shape and provide education, training, assistance and guidance to stakeholders when needed 
Leadership and Teamwork
  • Active team member, able and willing to contribute in a number of areas to meet objectives 
Results Focused
  • Set and maintain high standards of performance for self and others
  • Take responsibility and accountability for successfully completing assignments or tasks as required 
Maintain professional competencies
  • Maintain awareness of current industry trends 
  • Participate at relevant conferences, industry events, forums and associations 
Other accountabilities
  • Responsible for ensuring compliance with all Equal Employment Opportunity and Workplace Health &Safety requirements and keeping the workplace safe and hazard free at all times 
  • Other reasonable duties as required 
  • Responsible for ensuring the bank is promoted in a positive manner at every opportunity 

Requirements / Qualifications:

Tertiary qualifications in business systems, IT or a related discipline.
Should have sound knowledge on Oracle Fusion Finance and HR Modules (IT and business).
Should have knowledge in Monitoring, Alerting, Performance Tuning and Automation initiatives.
Extensive experience providing application support function across multiple vendor systems 
Excellent troubleshooting skills and root cause analysis capabilities 
Previous experience supporting banking systems – Core / Risk / Payments 
Appreciation of ITIL processes and service management 
Good working knowledge of and experience working with third party providers, 
Strong planning, prioritisation and organisational skills 
Excellent written and verbal communication skills 
Ability to articulate technical issues to non-technical audiences 
Ability to cope well under pressure 
Proven research and analytical skills 
Good relationship skills 
Commitment to outstanding client service 
Results focused 
Commitment and demonstration to the banks values and behaviour in all tasks and interactions 
Ability to work outside of business hours when necessary