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Job Title: Middle Office Client Service Delivery - Trade Support

Company: Global Bank

Corporate Title: VP Salary Range: Permanent
Location: Singapore Date Open: Jan 2019

Responsibilities / Duties:

• Manage delivery of trade services to investment manager clients
Trade capture, processing, communications to external parties, settlement research/resolution
Issue resolution and direct communication with clients and external parties
Serve as daily escalation point for client regarding Trade Support services
Prepare and present status reporting in formal client reviews

• Managerial oversight of operational staff
Staff Development (recruiting, training, individual and team meetings)
Distribute/allocate assignments to team members for existing and new Middle Office clients
Coordinate deliverable coverage
Performance management (evaluations, goals/objectives setting)

• Program support
Engage in new business cycle (RFI/RFP response support, client materials/presentations of
service, calculate staff allocation estimates)
Participate in client onboarding processes (due diligence, requirement gathering, solution design,
interaction model, SLA definition, implementation activities)

• Managerial communications & reporting
KPI/KRI, metrics, reporting
Status reporting to internal management
Escalation of issues to management

Requirements / Qualifications:

• Bachelor degree with minimum 7 years relevant experience in Middle Office and/or Investment
Manager Operations
• Strong managerial/leadership experience
• Excellent communication and organizational skills
• Client management background