Share this:
  • E-Mail
  • Facebook
  • Twitter
  • Linkedin
Apply Now

Job Title: Investor Services Manager (contract)

Company: Asset Management Firm

Corporate Title: Flexible Salary Range: Generous Package
Location: Singapore Date Open: March 2019

Responsibilities / Duties:

Client Servicing Support
  • support the Asia Pac Global Client Group Teams, owning and executing all aspects of Client take-on and day-to-day Client servicing working with external service providers
  • effective resolution and management of operational queries from our wholesale and institutional Clients and Sales/Operations teams 
  • be the first level escalation point for servicing queries received from our Clients or regional Sales teams
  • drive continuous improvement activity across our suppliers, Global Client Group and Global Client Operations teams.

Distribution Support
  • be the primary operational contact for certain institutional clients, third party distributors / fund platforms
  • undertake operational reviews of Distribution / Subscription Agreements to ensure Client servicing requirements can be met
  • Support the completion of Distribution Agreements with Clients
  • pro-active management of Clients’ KPIs
  • deliver effective and timely communication to our Clients in the region
  • support reporting (Sales, AuM etc.) to Distribution teams 
  
Third Party Transfer Agency Service Management
  • perform day-to-day management of service delivery from our third party suppliers 
  • manage escalation of Client and Sales Team Transfer Agent servicing queries when necessary
  • management of formal supplier Service Reviews

Reports and Management Information
  • create, own and deliver detailed management information detailing the client operation
  • volumes and client feedback 
  • provide input into regular management information and reporting.

Change and Project Management
  • understanding product and process change and impact to business/service levels to enable continuous improvement in operations 
  • working with third party Transfer Agents to manage and deliver key operational changes
  • working with core teams in UK to ensure changes impacting Asia Pacific are managed effectively
  • Drive, manage or support key Investor Services Change and Project initiatives in the region 

Operational support and management 
  • support product implementation and changes 
  • support fund regulatory implementation and changes (FATCA, CRS etc.) 
  • support operating models implementation and changes 
  • support AML/KYC/on boarding requirements    
  • support and ensure operating processes are effective and meet group standards
  • support and ensure procedures are up to date and meet group standards 


Requirements / Qualifications:

  • Experience of working in a TA related function 
  • Funds and product knowledge – an awareness of Aberdeen Standard Investments product range, including strategy types, track records and investment process
  • Working knowledge of Investment process
  • Experience in customer / supplier relationships in Investment Management sector
  • Operational interactions and flows
  • Languages (Fluency in both Mandarin and English essential
  • Excellent communication skills
  • Relationship management
  • Problem analysis & solving
  • Monitoring & evaluation
  • Networking
  • Facilitation skills
  • Report writing/documentation
  • Impact analysis
  • Educated to degree level, or relevant investment administration qualification (IAQ, SII, IMC) or experience