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Job Title: Head of Thailand Fulfilment, Service & Operations

Company: Global US Bank

Corporate Title: . Salary Range: Permanent
Location: Thailand Date Open: Mar 2019

Responsibilities / Duties:

  • Drive the Wholesale Banking Operations strategic direction at the local level, within the geography covered, with strong local and regional connectivity
  • Delivers consistently high client satisfaction, measured through formal and informal client feedback.  Continually seek to improve the client experience across all functions
  • Manage and mitigate risks across operational processes and client servicing functions. This includes review and identification of risk and the project management necessary to close any gaps in control measures
  • Drive business growth through partnership with Global Transaction Services(GTS) Sales to implement solutions for clients, both locally and globally
  • Enhance the workplace through leadership, employee engagement and personnel development. Build a culture of teamwork and collaboration focused on client delivery
  • Leads with a global perspective and articulates enterprise vision
  • Establishes a continuous process improvement environment within the team
  • Executes and integrates new capabilities, as driven by regional and global objectives
  • Translate data into key business metrics and decision making.  Work with business partners to accurately forecast and support business growth strategies

  • Responsible for execution of the Operations, Fulfilment & Service strategy in the jurisdiction covered, as well as execution of the agreed upon processes 
  • Provides broader GWBO leadership in the country by driving integration into the regional GWBO organization
  • Build strong/influential relationships with key leaders across the country, region, enterprise and industry
  • Attract, retain, and grow key talent
  • Create a high performing team
  • Risk/Compliance/Financial
  • Understand and implement changes resulting from regulatory mandates, including regulatory reporting and onshore processing requirements
  • Is thorough with the requirements and demands of regulatory reporting and dealing with frequent changes in this space
  • Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
  • Build a culture and process to identify, mitigate, and control operational risk
  • Manage the operational risk with stable operations and full compliance to local and global regulations
  • Satisfactory audits, reviews, exams (internal and Regulator driven)
  • Own and be accountable for control of expenses and budget assigned to the country team including personnel and volume forecasts, and achieving identified operational goals
  • Development and execution of effective business continuity and event management processes

Requirements / Qualifications:

  • Direct leadership experience of GTS Operations, Fulfilment and Servicing, combined with strong GTS and Corporate/Commercial Banking products, and related risks 
  • Proven focus on improving the external client experience through direct leadership of Servicing teams
  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
  • Comfort working in a collaborative team environment 
  • Build a client driven environment with a focus on Client Delight
  • Ability to work in a high pressure and fast changing environment
  • Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
  • Understand and respect cultural differences 
  • Inspire commitment and followership, communicate crisply and candidly
  • Absolute team player and evidence of character consistent with the bank’s core values