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Job Title: Markets Onboarding Group – Regional Manager

Company: Banking & Financial Services Holding

Corporate Title: Flexible Salary Range: Generous Package
Location: Singapore Date Open: Aug 2018

Responsibilities / Duties:

  • Manage the regional Onboarding activities providing full transparency to stakeholders of the client onboarding process
  • Oversee the day-to-day escalation issues, design and direct procedures to ensure delivery of consistent results to client onboarding, off boarding and change management processes.
  • Act as the primary contact to internal stakeholders and CoE’s in regards to escalation, SLA discussion and monitoring, operational risk and control management, BCP coordination, and process transformation.
  • Responsible for providing leadership to the Onboarding team. Oversee the workload and activities of assigned staff in order to ensure the attainment of all service requirements in accordance with agreed upon service standards and Markets policies and procedures. 
  • Assist the Global Manager in assuring internal policies and procedures and external regulations across multiple jurisdictions - are adhered to along with acting as the Global Manager’s back up in his / her absence. Monitor procedure effectiveness, report deficiencies and recommend enhancement solutions. Conduct analyses and research for internal reports as required. 
  • Be familiar with all aspects of the Markets products and be able to interact independently with Credit, Risk, Legal, Compliance, Product Management, Technology, Client Service and Relationship Management and Business Heads on the transition process of the relevant product.
  • Serves as a role model to teams.  Provide training and development opportunities to staff and promote succession pipeline.

Minimum Education:       

Bachelor’s Degree or Professional Qualification

Minimum Experience:      

Experience in the Financial Services Industry.  Prior supervisory experience required.  Prior experience in managing systems development or clients’ conversion projects or equivalent experience required. 

Business Expertise

Incumbent must show good understanding of all aspects of one or more Markets products and business systems, knowledge of general investment management processes, hedge fund and prime broker operations along with related products.  Must be familiar with regulatory requirements, sometimes across multiple countries, as well as with the servicing requirements of Markets clients and understanding, identifying and mitigating risks

Problem Solving

Apply independent judgment in solving complex issues.  Elevate extraordinary client requests or highly-complex account matters and balance customization with our risk and control governance.  Manage workloads of assigned colleagues with a focus on accuracy, timelines, compliance, and customer satisfaction.   Proven ability to understand and successfully service the most complex and demanding clients in the respective product.

Nature & Area of Impact

This is a high risk business requiring excellent judgment.  Poor performance can result in revenue loss, material reputational damage and significant operational losses.