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Job Title: Client Account Manager, Global Custody

Company: Global Bank

Corporate Title: AVP Salary Range: Permanent
Location: Singapore Date Open: Sept 2018

Responsibilities / Duties:

Position Purpose:

Client Account Manager works closely with Front Office, Compliance, Products, Client Implementation, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting to Head of Global Custody Operations.

Key Responsibilities:

Core functions:

  1. Acting as a single-point of contact for clients / fund managers who use our "global custody" services
  2. Supports the on-boarding process and assets transition process.
  3. Provide support on queries related to account opening, maintenance and closure.
  4. Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity
  5. Follow-up client activity - provide reporting and managing operational risk
  6. Communicate the issues and recommending solutions to clients
  7. Take charge of project related to initiative to develop our products / improve our services and efficiency
  8. Stays abreast of changes in securities markets
  9. Perform call-back process


  • Definition and update of Global Custody procedures
  • Ensure consistency and quality of each procedure.
  • Facilitate the completion of procedures and grant follow up of procedures which need to be revised, amended or validated.

Key Result Areas:

  • Represent Operations on local/global initiatives and projects.
  • Deliver excellent levels of service to stakeholders internally and externally and to “get it right first time”
  • Responsible for ensuring the best client experience
  • Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated.

Requirements / Qualifications:

Competencies (Technical / Behavioral):


  • Highly motivated, self-starter with the ability to work in pressurized environment
  • Highly structured and methodical in execution
  • Clear articulate and concise verbal and written communications
  • Ability to multi-task and prioritise workloads, strong time management skills
  • Results driven with a strong commitment to completing tasks within deadlines
  • Ability to understand and resolve or escalate issues quickly
  • Comfortable dealing with senior individuals and management across functions
  • Strong knowledge of financial industry with good experience across asset classes
  • Proven track record in client facing roles


Specific Qualifications Required:

  • At least 5 years’ relevant experience